Central Cooperative Bank CCB Mobile
CCB Mobile - a mobile application of CCB JSC
- Compatibility: Android (version 6.0 or higher) 
- Compatibility: iPhone, iPad (iOS version 14.0 or higher) 
- Compatibility: Android (version 6.0 or higher) 
The CCB Mobile service can be used by adult natural persons who are customer of CCB JSC. The mobile banking application can be used on the following operating systems and mobile devices:
- operating system: iOS 14.0 +, Android 6.0 +;
- devices: all iPhone and iPad mobile devices with iOS version 14.0 or higher and all mobile devices with Android operating system version 6.0 or higher;
Via CCB Mobile you can:
- make instant transfers Blink - the fastest interbank transfers in national currency at any time of the year - 24/7, 365 days a year;
- make SEPA instant transfers in euro - the fastest SEPA transfers in euro at any time of the year - 24/7, 365 days a year;
- possibility to confirm translations with biometric data - fingerprint or facial recognition;
- make domestic or international payments in BGN and any other foreign currency - between your own accounts, to any recipients and to predefined counterparties;
- make express interbank payments in BGN through RINGS;
- confirm mass files entered through CCB Online with QES;
- confirm transfers entered through CCB Online with QES;
- make transfers to the budget from BGN and foreign currency accounts;
- perform bank card management operations - blocking and activation of debit and credit cards;
- buy or sell foreign currency;
- pay utility bills;
- make payments with QR or 10-digit code;
- pay obligations under Property insurance policies "Our Home" from ZAD "Armeec";
- submit online requests for cash withdrawals from the accounts registered in your profile at a selected office of CCB Plc;
- create templates and order transfer from template;
- negotiate exchange rates when making transfers and buying and selling currency;
- make inquiries for recent movements and statements for a period on all accounts opened with CCB JSC;
- receive reference information on the status of credit obligations of individuals;
- perform repayment of obligations under consumer loans and credit cards of individuals;
- receive reference information for completed bank card transactions;
- receive reference information for charged Cash back on all cards;
- digitalization of CCB Club cards;
- receive reference information for offices and ATMs - location, address, opening hours and telephone number for contact with direct dialing option;
- locating of your nearest offices and ATMs, incl. ATMs with a cash deposit function;
- perform printing / sharing of payment orders, incl. SWIFT / SEPA confirmations;
- access to Viber ChatBot BEA (Banking Electronic Assistant) via CCB Mobile;
- card transaction sharing/printing;
- direct redirection to a merchant when opening a digital receipt when purchasing from a POS terminal;
- control over your accounts;
- actual information on exchange rates;
- carbon calculator;
- currency calculator;
- programs CCB Club and CCB Bonus;
-
receive messages and push notifications for outstanding and unconfirmed transfers;
-
option to hide account balance in the "Accounts" menu;
You can use the CCB Mobile on more than one mobile device.
LIMITS
Daily limit for all transfers up to the BGN equivalent of EUR 15'000- Transfers to arbitrary beneficiaries up to BGN 8'000 per 24 hours
- Transfers to counterparties, payment of utility bills and payments to the budget up to BGN 20'000 per 24 hours
-
ADVANTAGES
-
CONVENIENCE
-
SECURITY
You save not only time but also funds, because the transfers are subject to lower fees compared to the fees on transactions ordered by a bank office.
You log in by entering a PIN only without entering a username and a password.
Each transfer is confirmed by PIN, fingerprint or face print. Face recognition is only available for iOS.
CCB Mobile - a mobile application of CCB JSC
To use the CCB Mobile service, you need:
- To download and install on your SmartPhone/iPhone the mobile application CCBank Mobile App through Google Play, App Store or Huawei AppGallery.
- To file an application for the service here by setting up a username and a password or to receive them in a Bank's office
- To file an application for the registration of one or more mobile devices.
- To visit a Bank's office to activate the service and mobile devices and to present your valid identity document.
If you have already signed up for CCB Online service with QES or CCB Lite, you need:
- To download and install on your SmartPhone/iPhone the mobile application CCB Mobile through Google Play, App Store or Huawei AppGallery.
- To enter in the application your user name and password for CCB Online or CCB Lite.
- To file an application for the registration of one or more mobile devices.
- To visit a Bank's office to activate the service and mobile devices and to present your valid identity document.
For detailed information how to sign up for the service, see User manual CCB Mobile.
For further information how to sign up for CCB Mobile, contact any office,
at: 02/9266 666 and 02/9266 668,
on the CCB AD website: www.ccbank.bg or write us: front@ccbank.bg.
TARIFF
on transfers in BGN ordered via CCB Mobile
Fee type | BGN |
|---|---|
| Intra-bank transfers between accounts held by the same customer | No fee |
| Intra-bank transfers between accounts held by the different customers | 0.68 |
| Internal bank transfers between accounts of different clients - budget and public debt administrators | 0.68 |
| Interbank transfers (BISERA) | 1.37 |
| Interbank transfers BLINK (up to the maximum limit for transfers to predefined counterparties and random recipients) | 1.37 |
| Interbank transfers (RINGS) | 12.13 |
| Payment of utility bills | No fee |
TARIFF
on transfers in foreign currency ordered via CCB Mobile
Fee type | EUR |
|---|---|
Ordered book transfers | |
| Between accounts of the same client with the Bank | No fee |
| Between accounts of different clients at the Bank | 0.35 EUR |
Transfers in EUR in the European Economic Area (EEA) | |
| Via a payment system for SEPA transfers | 0.70 EUR |
| Via the Trans-European Automated Real-time Gross settlement Express Transfer System 2, TARGET2 | 6.20 EUR |
| SEPA instant transfers in euro ( for amounts below EUR 15 000) | 0.70 EUR |
Transfers in foreign currency other than EUR, as well as transfers in EUR outside the EEA | |
| With value date the next business day | 0.15 %, min. 15 EUR, max. 100 EUR |
| With value date the same business day | 0.15 %, min. 15 EUR, max. 100 EUR, plus 25 EUR |
Transfers in foreign currency other than EUR, as well as transfers in EUR outside the EEA with charging option OUR, in addition to the commissions | |
| - for USD transfers, irrespective of the amount | 27 USD |
| - for amounts up to EUR 12 500 inclusive, or the equivalent amount in another currency (excluding USD) | 28 EUR |
| - for amounts from EUR 12 500.01 to EUR 25 000 inclusive, or the equivalent amount in another currency (excluding USD) | 35 EUR |
| - for amounts from EUR 25 000.01 to EUR 50 000 inclusive, or the equivalent amount in another currency (excluding USD) | 45 EUR |
| - for amounts above EUR 50 000, or the equivalent amount in another currency (excluding USD) | 60 EUR |
CCB Mobile
- Problem with updating CCB Mobile app on Android. Possible solutions.
Try these steps if you're having trouble trying to download and / or update a specific app:
Restart your device
1.Press and hold the Power button.
2.Tap Power off or Restart.
3.If needed, press and hold the Power button until your device turns on again.Clear cache & data from Google Play Services
1.Open your device’s Settings app.
2.Tap Apps & notifications -> App info or See all apps.
3.Tap Google Play Services.
4.Tap Storage - > Clear cache.
5.Tap Clear storage -> Clear all data -> OK.Clear the cache & data of the Play Store
1.Open your device’s Settings app.
2.Tap Apps & notifications -> App info or See all apps.
3.Tap Google Play Store.
4.Tap Storage -> Clear Cache.
5.Tap Clear storage -> Clear all data -> OK.Clear cache & data from Download Manager
1.Open your device’s Settings app.
2.Tap Apps & notifications -> App info or See all apps.
3.Tap Download Manager.
4.Tap Storage -> Clear cache.
5.Tap Clear storage -> Clear all data -> OK. - What should I do if I have forgotten the PIN for access?
It is not possible to generate a new PIN, it is necessary to reactivate the mobile device in a CCB office or via CCB Online.
- Is it possible to use the application on more than one mobile device?
Yes, you can use the application on an unlimited number of mobile devices.
- What if a wrong PIN for access is entered?
After consecutively entering three wrong PIN codes, the access to the application is blocked for an hour.
After entering six wrong PIN codes, the application is deactivated and the mobile device must be reactivated at CCB office or via CCB Online.
- How can I block the access to the application if I have my telephone or tablet lost/stolen?
You must call our 24-hour help line on *5050 and 02/9266 500
- I have enough funds in the card account, but the transfer is not posted. What is the reason?
In order transfers from your card account in internet banking, it is necessary to register for the "Synchron" service. Otherwise, you will only be able to use the funds in the account for card transactions.
- What is the maximum limit for SEPA instant transfers in EUR?
Maximum transaction limit - up to EUR 15 000.
Maximum limit per 24 hours - for amounts up to EUR 15 000.
Maximum limit per 24 hours - for number of transfers up to 10 pcs.
- What is the fee for ordering a SEPA instant transfer in EUR?
The fee for ordering a SEPA instant transfer in EUR is the same as the fee for ordering a standard SEPA transfer.
- Is it possible to order a SEPA instant transfer in EUR on holidays and weekends?
SEPA instant transfers in EUR are available at any time, including non-working days and holidays 24/7, 365 days a year.
- What is the difference between а SEPA instant transfer in EUR and a standard SEPA transfer?
SEPA instant transfers in EUR are executed in seconds, easily and conveniently via the internet and mobile banking, while standard SEPA transfers take longer time to be executed.
- To whom is it possible to order a SEPA instant transfer in EUR?
You have the option to make a SEPA Instant transfer in Euro to banks participating in the SEPA Instant Euro Payments scheme. А full list of participating banks can be found here.
- How can I order SEPA instant transfers in EUR?
The service is available to natural persons and business clients, allowing them to order and receive interbank transfers in EUR in seconds. This type of transfer is entered via the menu "Transfers" - "Transfer in EUR to EEA" and selecting the Transfer Type: "SEPA Instant Transfer".
For further information how to sign up for CCB Lite, contact any office,
at: 02/9266 666 and 02/9266 668
on the CCB Plc website: www.ccbank.bg or write us: front@ccbank.bg.
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